FAQ

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature. 

Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-9 business days after shipment. From time to time, there may be unforeseen delays.

We are currently unable to accept returns. 

We only process refunds when the item has been returned to us for failed delivery attempts. This process of returning the item to us by the carrier can take up to 15 business days.

At least 21 years of age or older.

Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service so we can investigate and help you. 

Unfortunately, not at the moment.